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PRIVACY POLICY

Protecting your personal details on tynemouthextreme.com

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Tynemouth Extreme. Look for the yellow padlock in the bottom-right of your browser as you enter the payment section of the check out our site.

What information we hold about you ?

If you have bought something from us we will have your email address, phone number and address, your credit card details are held by Protx our secure payment gateway provider. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

What is a Cookie?

Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser. If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional" Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on 0191 2964696 and we'll be glad to talk through any issues with you.

How do we use the information we store about you?

We use the information stored about you to process your order only. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases.

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, City Link and TNT. Your Consent By using our web site you consent to us using the personal information you have given Tynemouth Extreme. and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 0191 2964696 and we'll be glad to talk through any issues with you.