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DELIVERY POLICY

Delivery schedules:
All products – usually delivered within 48 hours

Deliveries are made to the 'kerb side'. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm.

Requests for an E.T.A on the day of delivery are strictly at the courier’s discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, you will be liable for the re-delivery charge if applicable. ALL deliveries must be signed for.

Approximate delivery times will be advised at the time of order whenever possible. To see when you delivery is due please use the track order facility.

Please inspect all goods immediately on delivery, this means opening your package and inspecting the contents looking for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. Tynemouth Extreme do our utmost to avoid any damage by choosing the best couriers available. All claims must be made within 7 days of receipt Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.